The Twickenham Stoop
Tel: 020 8410 6000
Fax: 020 8410 6001
The nearest train station is Twickenham, which is a short walk from the stadium. Turn right out of the station, and continue down Whitton Road. Proceed down Court Way and turn left on to Egerton road. At the mini-roundabout, turn right onto Craneford Way and enter the stadium at the end of the road. Regular trains run to Twickenham from London Waterloo, Clapham Junction, Reading, Ascot and Windsor & Eton Riverside.
Bus numbers 281, 267, 481, 681 and H20 have regular services passing close to the stadium. Alternatively the R68, R70, 33, 110, 290, H22 or 490 stop in Twickenham High Street, where the stadium is a short walk away over the river crane.
Bicycle parking facilities are provided outside Gates 1 and 3. Please bring your own bike locks and chains.
From the M25, exit J12 onto the M3 and head toward London. This then becomes the A316; continue to the Whitton Road roundabout next to the Lexus/Toyota car dealership and take the fourth exit. Turning back on yourself the stadium is located 500 metres on the left via Langhorn Drive.
Parking is available to the public in the Rosebine car park for £10. To access the Rosebine car park continue past The Stoop on your left and continue on the A316. The Rosebine car park is located 200 metres on the left after passing the stadium.
Parking can be purchased in advance by clicking here
Blue badge holders
Parking is provided for blue badge holders - please drive into the ground via Langhorn Drive and a steward will direct you to one of the reserved bays. Please note these bays are offered on a first come, first served basis.
With the number of events and matchdays at an all-time high at The Stoop in recent times, we have set up a local resident programme for keeping in touch with residents in the surrounding area. We are extremely lucky to have one of the country’s best-known rugby stadiums located within our community and we want to build on the already strong relationship we have with you all.
What are Harlequins currently doing in the Community?
Community Rugby Camps
Our community team currently hold several rugby camps in the local vicinity each year in Feltham, Whitton, Twickenham, Richmond and Hampton and even go as far as Brighton. You can book your place here.
Local Community Events
We promote our seasonal Big Game fixture by attending local community and firework events in the local area. You will get the chance to meet some of our Harlequins senior squad as well as take part in activities with our mascots Harley and Charlie. If you would like Harlequins to attend one of your local community events, please email us here.
Resident Drop in Sessions
We also hold drop in sessions throughout the season for all members of the local community to come in and have a chat about any issues they feel need to be addressed. If you would like to attend a drop-in session, then please contact us by emailing us here.
Since its inception in 2015, the Harlequins Foundation has gone from strength to strength and is now proudly a significant influencer in the local community.
While delivering all Premiership Rugby initiatives, the Harlequins Foundation has implemented programmes include METTLE, a flagship Mental Health initiative, and Switch, a programme aimed at developing women and girl’s rugby. More information on the Harlequins Foundation can be found here.
Matchday and Event Stewarding
On event days, we ensure that our stewarding and security teams are responsive to residents’ needs. We have implemented an event day hotline phone number which is linked directly into the Stadium’s Control Tower. This number is for residents to call us and report any anti-social behaviour on match days. Please call: 0208 410 6040. Any relevant information resulting from these phone calls is passed into senior management decision-making processes to minimise any disruption to you all.
For all resident enquiries regarding non-matchday enquiries including safety and security at The Stoop, please call the Stadium Security team on 07584 204 947. This phone is manned on weekdays between 06:30 and 21:00and between 09:00 and 18:00 on non-matchday weekends.
Harlequins Operations and Stewarding Team – email now
Foundation – email here
Click here to view the latest ‘Quarters Post’ resident newsletter.
eCash is the quick and easy way for Members to make cashless payments at The Stoop using their membership card. Using eCash reduces queuing and transaction times, meaning you can spend less time in a queue and more time enjoying matchday at The Stoop.
The easiest way to load money onto your membership card is online before getting to The Stoop, through the ‘My Stoop’ area of the website, which can be found in the “Your Club” section. You can use our Step by Step Guide to top up your card in four easy steps.
eCash Cashback Rewards
Harlequins Members get exclusive matchday cashback rewards when using eCash. Members receive 20 per cent cashback on all purchases made within the first hour of gates opening on matchdays, so make sure you’re using eCash at the ground.
During the 2016/17 season, we rewarded £11,657.74 to our Members who used eCash pre-match at The Stoop.
What if I can’t make a match?
We know that there are times when other commitments mean you have to miss out on certain matches, so why not make sure someone else can cheer the team on from your seat? You can email a ticket to a friend in a few easy steps with Ticket Forwarding or just as easily put your seat up for sale to be bought by another supporter (with 50 per cent of the sale price returned to you on eCash and 50 per cent donated to the Harlequins Foundation) using Ticket Resale.
You can take advantage of Ticket Forwarding and Ticket Resale by visiting the My Stoop area of the website, where you can also find a Step by Step Guide and FAQs.
Throughout the 2016/17 season, more than 6000 tickets were forwarded by Harlequins Members to family and friends and £35,854.59 was donated to the Harlequins Foundation through Ticket Resale, with the same amount going to Members as eCash to be used on matchdays.
The Twickenham Stoop prides itself on a policy of equality, inclusion and accessibility. We are constantly working to improve all aspects of a matchday for our supporters and that any supporters that require accessible facilities/ seating can locate this as easily as possible.
The facilities at The Stoop are all located strategically in comparison to our accessible seating so that all aspects of our supporters’ journeys are as smooth as possible and not met with difficulty to their day.
Here at Harlequins we provide excellent service to the ever changing and developing needs of our supporters with disabilities. As a club, we are as ever evolving as our supporters and we pride ourselves on the service we deliver to ensure that each supporter can enjoy a matchday to its fullest.
Our accessibility is everchanging and we appreciate all forms of feedback from our supporters who utilise these facilities. If you have any questions regarding a visit to The Stoop please contact our Customer Experience team on 020 8410 6044 or call our Ticketing team on 020 8410 6010.
Please see below a detailed map of all our accessible facilities, we aim to keep this map as up to date as possible but certain aspects, such as our food and drink concessions, may change from time to time. This is also available in a downloadable format or a printed copy from the Ticket Office on each matchday.
If you require the use of an accessible toilet but do not own a RADAR key please inform us when you arrive so we can have one issued in a timely manner before you need the use of the facility. We may require a non-monetary deposit for this which will be returned at the end of the match on receipt of the key. (examples of deposit – driver’s license, passport, credit/bank card)
Should you require facilities that you are unsure we are able to provide, please contact us so we can discuss the options. We currently do not have any adult changing facilities but with prior warning we may be able to provide access to another facility which may be suitable.
How do I know if I qualify for an accessible seat?
We aim to make all supporters as comfortable as possible. If you are a wheelchair user we have dedicated spaces in our East and West stands to accommodate your needs. These areas also allow for our wheelchair using supporters to bring a companion/carer to the match.
If you are not a wheelchair user but still require accessible seating, please call our ticketing team on 020 8410 6010. We will be able to discuss your needs and make the best arrangement for you, ensuring you can still enjoy the match while having full access to your seat and nearby facilities.
Am I entitled to a carer ticket?
If you are registered as disabled you will be entitled to a carer ticket. There are many forms of proof that we accept as proof to issue the carer ticket. A carer ticket can only be issued along with proof of disability and a ticket purchase.
How do I purchase accessible tickets?
To purchase any accessible tickets please call our ticketing team on 020 8410 6010.
When I arrive, where shall I enter the venue?
This will depend on your needs, mode of transport and which stand you are seated in. We advise guests with an accessible seat to enter through a gate rather than our turnstiles for ease. Most likely you will enter through Gate 1, but when booking please ask our ticketing team for the best option dependent on your needs and travel arrangements.
Where are accessible seats located at The Stoop?
We have accessible seats for wheelchair users located in the East and West stands. Majority of these being in the West. Non-wheelchair users can discuss their seats with the ticketing team. We would advise that these seats be in the East or West stand as these stands host most of our facilities. Please see Stoop Accessible Map for locations.
Where are accessible toilets located at The Stoop?
We have two in each stand (East and West) at pitch level and four located outside the inner bowl of the stadium. These are located close to entrances/exits and to our food and drink concessions. We also have one portable disabled toilet located behind the North Stand at the Green King Craft Academy.
If I am attending an event at The Stoop, where can I park?
We have a specific number of disabled bays here at The Stoop located in our North Car Park. These spaces can be booked in advance by our ticketing team. We also have our Magenta Car Park which is very close to The Stoop. If you are traveling by public transport please check local services before travelling for more information. Harlequins has 20 designated blue badge holder car park spaces available on a match by match basis which are available on a first come first served basis.
Can I be dropped off at The Stoop and picked up after?
Yes. We have a dedicated area at Gate 1 for pick up and drop off. This is a very easy access point into the stadium and close to many accessible seats and facilities.
What is your policy on assistance dogs?
The Twickenham Stoop allows assistance dogs, please be aware that some elements of a matchday may involve large amounts of people and loud noises. Please call our ticketing team for more information.
Click here to view The Stoop Accessibility Map
The Harlequins official store is open on both matchdays and non matchdays.
Monday – Saturday
10:00 – 16:00*
*Opening times on a matchday will vary and a valid ticket will be required
The online store can be found by clicking here