Plan your matchday


The Stoop is one of the best places to watch rugby in the country, with a family-friendly environment and lots to entertain supporters of all ages before and after each match.

We have put together this guide to help you plan your matchday and ensure you make the most of every visit, whether it is your first time or you are a seasoned regular.

This is a general guide but two days before each fixture it will be updated with matchday specific information.   

Before you visit

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Before you make your way to The Stoop and when planning your trip please make sure you take note of the following.

Pre-Match Information

When planning your visit make sure you visit this guide two days before the fixture so you know what is happening on the day.

As a Member or ticket purchaser, you will also receive a pre-match email the day before the match with team news, travel and weather information and details of the off-pitch entertainment you can enjoy.

Tickets

Tickets should be purchased in advance from tickets.quins.co.uk and can be sent to you by email as a Print at Home ticket or by post. Tickets may also be collected from Gate 5 on matchday. Occasionally a limited number of seats will be available for purchase from the Ticket Office on the day but we highly recommend purchasing beforehand to avoid disappointment.

Tickets should not be purchased from any resale platforms, such as Viagogo, StubHub or others. We do not accept tickets purchased through third parties and cannot guarantee they will be genuine.

You will require a physical ticket to gain entry to the stadium, so please ensure you have printed your Print at Home ticket before arriving at The Stoop. Failure to print your e-ticket may result in being charged a fee for your ticket to be printed at the Ticket Office. We do not currently support mobile tickets.

Merchandise

We have two Official Stores at the stadium but if you would like to show your colours on arrival you can choose from our extensive range at shop.quins.co.uk.

Payments

As of the 2018/19 season, The Stoop is now a cashless venue for food and beverages and we accept all major payment types including Card Payments, Apple Pay, Google Pay and Harlequins eCash Membership payments.

The Stoop does not have any ATMs available for cash withdrawal on matchday. 


Families

Rugby is a family sport and we welcome supporters of all ages. Supporters bringing children in pushchairs can fold them and place them against pitch perimeter boards during the match. We ask that they remain in your sight from your seat. A number of baby-changing facilities are available around the venue. Please see the Stoop Map part of this guide  for more information.

Wet Weather

Almost all seats in the stadium are protected from the elements, though supporters in the first few rows of each stand may get wet in the event of rain, depending on the strength and direction of any wind. We allow umbrellas into the venue but ask you to consider other spectators when using them.

Bag Policy

All bags are subject to checks before they enter the stadium. Please note we are unable to allow entry to people with bags containing aerosols or flammable materials.

We are able to hold a limited number of bags for those supporters directly coming from, or returning to, an airport. They must be registered with us before matchday. Please contact customerservice@quins.co.uk to register interest.

Getting to The Stoop

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IMPORTANT TRAVEL INFORMATION FOR HARLEQUINS LADIES V SARACENS WOMEN


New Twickenham footpath and cycleway now open

A new public footpath from Twickenham Station to Craneford Way playing field, adjacent to the Twickenham Stoop, has now been opened by Richmond Council.

Starting from behind the M Bar and Grill opposite the station, ‘Twickenham Rough’ runs alongside the River Crane to provide an alternative green route for Harlequins supporters and visitors to The Stoop.

Managed by the Council, the path will be open from dawn to dusk every day (with the exception of RFU event days), and for this Saturday’s match against Saracens Women is due to close at 18:00, so will be open for those travelling back to Twickenham after the match. Harlequins will have stewards positioned at each entrance for this and future home matches, to help provide directions to the ground.

For more details on the opening times, please click here. If you have any questions about the new public pathway, please contact the Richmond Council Parks and Open Spaces department on 020 8891 1411.

The Stoop is located just off the A316 and can be reached by a number of different transport methods including rail, bus and car. The stadium is walking distance from Twickenham High Street and is only a few hundred metres away from Twickenham Stadium, the home of rugby.


Rail

The nearest train station is Twickenham, which is approximately a 15-minute walk from the stadium. Turn right out of the station continue down Whitton Road. Proceed down Court Way and turn left on to Egerton road. At the mini-roundabout, turn right onto Craneford Way and enter the stadium at the end of the road. Regular trains run to Twickenham from London Waterloo, Clapham Junction, Reading, Ascot and Windsor & Eton Riverside.

Other stations in the vicinity of the stadium are Whitton, St Margarets and Hounslow. The London Overground service also runs from Richmond to North London and Stratford. The nearest Underground stations are Hounslow East for the Piccadilly Line, and Richmond for the District Line.

For further information on train travel visit:

www.nationalrail.co.uk/stations_destinations/TWI.aspx



By Bus

Bus numbers 281, 267, 481, 681 and H20 have regular services passing close to the stadium. Alternatively the R68, R70, 33, 110, 290, H22 or 490 stop in Twickenham High Street, where the stadium is a short walk away over the River Crane.

For more information on bus travel visit:

http://content.tfl.gov.uk/bus-route-maps/twickenham-a4-150717.pdf

By Bicycle

Bicycle parking facilities are provided outside Gate 1 (The Jason Leonard Gate) and 3 (The Bob Hiller Gate). Please bring your own locks and chains. Harlequins cannot accept any responsibility for any loss or damage to bicycles. 

By Car

From the M25, exit J12 onto the M3 and head toward London. This then becomes the A316; continue to the Whitton Road roundabout next to the Lexus/Toyota car dealership and take the fourth exit. Turning back on yourself the stadium is located 500 metres on the left via Langhorn Drive.

Please note the probable closure times for Whitton, Rugby and London Roads are from 13:00 to 15:00 and from 16:30 to 18:30. These may be shorter depending on trains and when supporters arrive. The Edgerton Road barrier is in operation during these times for Heathfield residents.

Car Parking

Parking at The Stoop is still available to purchase online HERE

Address

The Twickenham Stoop
Langhorn Drive
Twickenham
Middlesex
TW2 7SX

Stoop Map

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Please click here to view The Stoop map.

Entertainment

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Timings

13:30: Gates open
13:45: Player meet and greet in North Village
14:30: Team warm-up
14:45: Pre-match pitchside player Q&A
14:50: Final pre-match build-up begins and supporters to take their seats
14:58: Harlequins Ladies take the field
15:00: Kick-off
15:40: Half-time
15:55: Second half kick-off
16:35: Final whistle
16:45: Team post match-match lap


Pre-Match

There will be plenty to do for supporters of all ages in the build up to the match.

Visit one of our Official Stores, where you can find a wide range of items for men, women and children. Also, two Harlequins players will be in Shop 1 between 13:30 – 14:00 for a sign & meet session so make sure you bring your autograph book.

The Harlequins Foundation “Mighty Draw” returns with the winner to be announced at half time and all proceeds go towards the Harlequins Foundation.

Could you be the next Danny Care? Test your skills at the DHL passing Cage in the South West Corner where you can test your skills against other Harlequins Supporters and go top of our leaderboard.

For the younger Harlequins Supporters, face painters, giant games and a make your own flag station will be set up in the Kings Bar with the best flag going in the next match day programme.

Half-time


The winners of the Harlequins Foundation “Mighty Draw” will take place at half time. Make sure you are in your seats as one of our Harlequins Ladies stars hits the magic buzzer to bring out numbers.

Members will also have the opportunity to take part in our on field Challenge in which lucky participants from the crowd going head to head in a opportunity for the chance to not only win some great Harlequins prizes but be on the famous Twickenham Stoop pitch.

Post-Match


Following the players’ post-match lap of the pitch, you can head to the King’s Bar where you will be able to enjoy the post-match atmosphere and band, Union Square until close.

Playing your part

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The Stoop is our home and in partnership with our supporters these are the behaviours that we are proud to uphold.

- We applaud good play, from those in quarters and in opposition
- We respect the referee and officials, without whom there would be no contest
- We urge our team on without using language that would embarrass or intimidate those around us
- We respect the kicker, regardless of score or the time on the clock
- We are considerate of fellow supporters and their enjoyment of the match, whether we wear the same colours or not.

Please play your part in maintaining The Stoop’s reputation as one of the best matchday experiences in the country.

Eating and Drinking

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A truly authentic rugby experience is not complete without sampling the tastes and flavours of The Stoop on matchday. From traditional rugby fare to old-fashioned comfort food, The Stoop has options for everyone.

North West Corner

The North West Corner will offer a range of teas, coffees and hot chocolate, as well as pizza and ice cream.

Bars

The Honours Bar (formerly Members’ Bar) in the West Stand is open to all supporters for the Saracens Women match and will also offer a range of food, including pies, sausage rolls, pork baps and chips.

Official stores

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Our Official Stores are open on matchday when gates open two hours before kick-off and have a wide range of items for men, women and children. From replica kits to the matchday essentials of scarves and hats, there is something for everyone to take home as a souvenir.

Before each game we also host player signing sessions in the store, so keep an eye out for these on our website and social channels.

Don’t forget, if you would like to buy your merchandise before you visit, you can find everything you need at shop.quins.co.uk.  

Meeting your Heroes

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There are opportunities for you to get autographs or take selfies with your favourite players every matchday at The Stoop. You can find details of which players will be available in the South West Corner and Official Stores in the Plan Your Matchday section of quins.co.uk and the matchday squad will all leave via the Players’ Tunnel in the West Stand after the match and are always happy to sign autographs for their biggest fans.

We’re Listening

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Quinformation Point

Our Quinformation Point will be open in the South West Corner (to the left of the South Stand tunnel) at every match, so stop by with any questions you have and we’ll be happy to help.

Any questions

Harlequins Head Of Operations Jen Motet will be available to answer questions any supporters may have in the King’s Bar (18:00-18:30) and the Honours Bar (18:45-19:15) before the match. 

Stewards

Our much-loved stewards, often recognised by supporters for their warm welcome and friendly attitude are on hand, should you need any help. Look out for them in their orange and yellow high visibility tabards if you need any help or would like to report anything.

Text for Assistance

If you need any help on the day or would like to report any anti-social behaviour and don’t feel comfortable approaching a steward, you can text us for assistance. 


Text Quins, details of where you’re sitting and the issue you would like assistance with to 66777 and we will ensure stewards provide assistance as appropriate.

First Aid

If you require first aid or medical assistance we have a designated first aid room under the Control Tower in the South West corner. Please notify a steward if you or anyone you are with needs medical attention and we will assist.

Post-Match Survey

After the match, you may be asked to give your feedback on your matchday experience. This helps us to constantly evolve and improve matchdays for our supporters. Please tell us what you thought and we will aim to give you an even better experience on your next visit.

Stay up-to-date

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If in the lead up to the event you require any assistance or have any questions that aren’t answered here,  please email us at  customerservice@quins.co.uk

We also recommend following us on social media for up to the minute news and content.

Harlequins

Harlequins Ladies