Stadium


Getting to The Stoop

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Address 
The Twickenham Stoop
Langhorn Drive
Twickenham
Middlesex
TW2 7SX
Tel: 020 8410 6000
Fax: 020 8410 6001

By Rail
The nearest train station is Twickenham, which is a short walk from the stadium. Turn right out of the station, and continue down Whitton Road. Proceed down Court Way and turn left on to Egerton road. At the mini-roundabout, turn right onto Craneford Way and enter the stadium at the end of the road. Regular trains run to Twickenham from London Waterloo, Clapham Junction, Reading, Ascot and Windsor & Eton Riverside. 

By Bus
Bus numbers 281, 267, 481, 681 and H20 have regular services passing close to the stadium. Alternatively the R68, R70, 33, 110, 290, H22 or 490 stop in Twickenham High Street, where the stadium is a short walk away over the river crane.

By Bicycle
Bicycle parking facilities are provided outside Gates 1 and 3. Please bring your own bike locks and chains.

By Car
From the M25, exit J12 onto the M3 and head toward London. This then becomes the A316; continue to the Whitton Road roundabout next to the Lexus/Toyota car dealership and take the fourth exit. Turning back on yourself the stadium is located 500 metres on the left via Langhorn Drive.

Parking

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Matchday
Parking is available to the public in the Rosebine car park for £10. To access the Rosebine car park continue past The Stoop on your left and continue on the A316. The Rosebine car park is located 200 metres on the left after passing the stadium.

Parking can be purchased in advance by clicking here

Blue badge holders
Parking is provided for blue badge holders - please drive into the ground via Langhorn Drive and a steward will direct you to one of the reserved bays. Please note these bays are offered on a first come, first served basis.

Local Resident Information

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Matchday information

Harlequins has been part of the local community for over a century and a resident at The Stoop for over 55 years. We are proud to call the Borough of Richmond upon Thames our home.

We understand however that our event days can occasionally cause disruption to your day and therefore have in place a number of measures to minimise any potential disruption around our site, including crowd control stewards, prominent signage, the controlled release of traffic to the A316 and an event day hotline (0208 410 6040).

As long-term neighbours, we want to ensure we have an open and strong relationship with our community and have a number of communication channels for you to get in touch with the Club.

Key Contacts

Event day hotline linked directly into the Stadium’s Control Tower. This number is for residents to call us and report any anti-social behaviour on match days. Please call: 0208 410 6040.

For all resident inquiries, please email community.relations@quins.co.uk.

For Safety and Security inquiries, please call the Stadium Security team on 07584 204 947. This phone is manned on weekdays between 06:30 and 21:00 and between 09:00 and 18:00 on non-matchday weekends.

For Stadium Operations inquiries, please email operations@quins.co.uk.

Click here to view the latest ‘Quarters Post’ resident newsletter. To be added to the newsletter’s distribution list please email community.relations@quins.co.uk.

The fixtures for the 2019/20 season can be viewed here.

Harlequins in the Community – what we do

Resident Drop-in Sessions

We hold drop in sessions throughout the season for all members of the local community (subject to demand) to come in and have a chat about any issues they feel need to be addressed. If you would like to attend a drop-in session, then please contact us by emailing us here.

Community Rugby Camps

Our community team hold several rugby camps for children of all ages and abilities in Richmond, London and across the South East. Locally these are held in Feltham, Whitton, Twickenham, Richmond and Hampton. You can book your place here.

Mixed-ability rugby festival

The annual Special Educational Needs & Disability (SEND) festival at The Stoop is designed to increase participation in the game for people from traditionally underrepresented community groups, including those with disabilities.

SWITCH

A programme to encourage girls to get involved in the sport by providing opportunities to take part in rugby and develop their progression.

London Youth Games

Harlequins has sponsored ‘Team Richmond’ at the Games for the past 15 years, enabling 450 local children to compete in more than 30 different sports, encouraging them to participate in sport, as well as reinforcing our commitment to physical and mental health.

Mental Health Resilience Schools Programme

A Harlequins Foundation programme for primary and secondary school aged children, which provides the tools and strategies to deal with challenges they may face. In 2018/19, programme delivered to over 2,000 children across 72 classes.

Women and Girls Leadership Programme

A sport for social change programme that uses the power of sport to inspire and motivate young women to develop leadership and life skills, increase levels of physical activity and empower them to become change agents in their local communities, through workshops and work experience. 

Local Community Events

Harlequins has a presence at a number of summer events, festivals and fetes in the borough, providing free rugby coaching or the opportunity for children and families to meet Harlequins Men and Women players and mascots.

If you would like Harlequins to attend one of your local community events, please email us here.

eCash

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eCash is the quick and easy way for Members to make cashless payments at The Stoop using their membership card. Using eCash reduces queuing and transaction times, meaning you can spend less time in a queue and more time enjoying matchday at The Stoop.

The easiest way to load money onto your membership card is online before getting to The Stoop, through the ‘My Stoop’ area of the website, which can be found in the “Your Club” section. You can use our Step by Step Guide to top up your card in four easy steps.

eCash Cashback Rewards


Harlequins Members get exclusive matchday cashback rewards when using eCash. Members receive 20 per cent cashback on all purchases made within the first hour of gates opening on matchdays, so make sure you’re using eCash at the ground.

During the 2016/17 season, we rewarded £11,657.74 to our Members who used eCash pre-match at The Stoop.

Ticket Forwarding and Ticket Resale

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What if I can’t make a match?

We know that there are times when other commitments mean you have to miss out on certain matches, so why not make sure someone else can cheer the team on from your seat? You can email a ticket to a friend in a few easy steps with Ticket Forwarding or just as easily put your seat up for sale to be bought by another supporter (with 50 per cent of the sale price returned to you on eCash and 50 per cent donated to the Harlequins Foundation) using Ticket Resale.

You can take advantage of Ticket Forwarding and Ticket Resale by visiting the My Stoop area of the website, where you can also find a Step by Step Guide and FAQs.

Throughout the 2016/17 season, more than 6000 tickets were forwarded by Harlequins Members to family and friends and £35,854.59 was donated to the Harlequins Foundation through Ticket Resale, with the same amount going to Members as eCash to be used on matchdays.

Harlequins Official Store

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The Harlequins official store is open on both matchdays and non matchdays.

Opening Hours
Monday – Saturday
10:00 – 16:00*
*Opening times on a matchday will vary and a valid ticket will be required

The online store can be found by clicking here

Ground Regulations

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1.    Any person who enters the stadium (including the outer concourses) at The Twickenham Stoop, Langhorn Drive, Twickenham (“The Stadium”), all car parks operated by Harlequins (whether or not owned by Harlequins)(“car parks”) or other property owned or controlled by Harlequins in the vicinity of the Stadium (together within the Stadium and the car parks “the Ground”) is admitted only on the basis of these Rules and by entering the Ground shall be deemed to have accepted these Rules.


2.    Harlequins reserve the right for the Chief Operating Officer or Event Day Safety Officer as its agents and without prior notice to revoke or vary any of the rules if this is considered necessary on public safety.


3.    Smoking at the Ground is strictly forbidden and will result in ejection from the Ground. Please note that the use of electronic cigarettes is prohibited within the stadium.


4.    Only drinks purchased within the stadium can be consumed within the confines of the site. Any drinks purchased in the Stadium must not be taken out of the Stadium.


5.    The construction or use of any type of fire, naked flame barbecue or liquid petroleum gas device, for cooking or heating, is prohibited with the Ground.


6.    Animals or other livestock are not allowed into the Ground save with the specific authorisation of Harlequins.


7.    Any person who enters the Ground is liable to be searched by a police officer or servant or agent of Harlequins. Harlequins reserve the right to refuse admission to, or to eject from the Ground, any person who declines to be searched.


8.    Harlequins excludes to the maximum extent permitted by the law any liability for loss, injury or damage to persons/property in or around the stadium (whether or not indirect or consequential). Nothing in the Ground Regulations or Ticketing terms & conditions shall exclude or restrict Harlequins liability for its own negligence.


9.    In the Stadium, it will be at the discretion of the Harlequins Event Safety Officer as to whether any unauthorised person is permitted on the playing or performance area (i.e. the pitch and its surrounding grassed area together with the emergency vehicle routes lying between the grassed area and the stands).


10.   Only persons specifically authorised in writing by Harlequins is permitted within the Ground to offer for sale or distribute without charge any item or article whatsoever. No charitable or other collection within the Ground shall be undertaken save with the specific authorisation of Harlequins.


11.   Any person entering the Ground must comply with the lawful directions of any steward or other servant or agents of Harlequins.


12.   Harlequins Reserves the right to refuse any person the right to buy a ticket, entry to the stadium and to eject from the stadium any person:


·       who fails to comply with these Rules or Ticket Purchase and Use Terms and Conditions;


·       who does not produce a valid ticket on request; who holds a ticket in breach of any of the paragraphs above;


·       whose presence within the stadium may be a source of danger, nuisance, annoyance or otherwise that may give rise to concerns in relation to the safety and security arrangements for the Rugby match concerned. This includes excessive noise, smoking, use of foul and abusive language and the throwing of any object which might injure or cause damage to people or property;


·       who directs verbal abuse at the players or match officials


·       Harlequins will not tolerate any forms of bigotry, racism or inappropriate behaviour arising from any form of prejudice. Anyone found in breach of this condition could receive a warning, have their ticket confiscated without compensation, receive an indefinite life ban from the stadium and in some cases arrest;


·       who fails to comply with instructions from a Harlequins steward or police officer, including refusal to be searched;


·       who climbs onto or into stands, buildings, fences, structures or fittings within the Ground


·       who is in possession of any item that may be used as a weapon or missile which includes but is not limited to flares and smoke bombs, or any bottle, can or tin;


·       who appears to be under the influence of alcohol and/or drugs


·       who is overly aggressive or abusive to any member of Harlequins staff or a police officer;


·       who is suspected of committing, being likely to commit or having committed in the past a criminal offence within or on the site of the stadium;


·       who enters an area prohibited to the ticket holder


·       who damages, interferes with or tampers with Harlequins property in any way; or


·       who stands in a seated area, on a seat, in an aisle or gangway or climbs over any fences or other structures without permission.


VEHICLES & CAR PARKS


13.   All vehicles shall be parked within car parks in accordance with the instructions of Harlequins, its servant or agents. Harlequins reserve the right to remove any vehicle not complying with this rule.


14.   Any person using a glass bottle, glass receptacle or can within any car park is responsible for its safe use and disposal.


RESTRICTED ITEMS


15.   Glass bottles, glass receptacles, (medication bottles for personal use excluded) cans, drones, pyrotechnics, large flags on sticks, or any other items which, in the opinion of Harlequins, its servants or agents, could be used as a weapon or missile are not allowed within the Stadium.


CHILDREN


16.   A junior aged 15 years or less should be accompanied by his/her parent or guardian or other responsible adult. A child under 5 years (save for babies in arms), and his/her accompanying parent or guardian or responsible adult must be seated in the enclosure seating areas specified by Harlequins.


TICKETS & PHOTOGRAPHIC/VIDEO IMAGES


17.   A ticket shall become void and will not allow entry to the stadium or have any right to a refund where Harlequins believe it has been sold to another person at higher price, sold on the Internet (through unauthorised ticket brokers, auction sites or otherwise) or any other medium whether now or hereafter developed or it has been used as a prize in a lottery, competition or for any other promotional or advertising purpose unless expressly authorised by Harlequins in writing.


18.   Entrance to the stadium is only permitted upon presentation of a valid ticket, which should be retained until the Rugby match in question has been played to a conclusion. In addition, upon request, proof of identity or age may be required.


19.   All persons who enter the Ground with a Harlequins ticket acknowledge that photographic images and/or video and/or sound recordings (and/or still images taken from video recordings) may be taken of them and may also be used in televised and/or radio coverage of Matches and/or for promotional or marketing purposes by the Club, Premier Rugby Limited or other third parties.


20.   No person (other than the holder of a valid licence granted by Harlequins or by a Rugby authority with Harlequins consent) may bring into, or use within, the stadium any equipment which is capable of recording or transmitting any audio, visual or audio-visual material or any information or data in relation to a match or the stadium, other than mobile phones or like devices for personal non-commercial use.